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Privacy policy

Privacy policy


يلتزم موقع السنابل العالمية للخضار والفواكه (المشار إليها في يلي بضمائر المتكلم المنفصلة والمتصلة) بحماية خصوصية كل عميل من عملائنا (المشار إليهم في يلي بضمائر المخاطب المنفصلة والمتصلة)، وكذلك حماية معلومات التعريف الشخصية التي قد نجمعها من خلال استخدامك لمواقعنا الإلكترونية وتطبيقات الجوال (“المواقع الإلكترونية/التطبيق”) وغيرها من عمليات جمع البيانات (مثل وكالات الائتمان الخارجية) و/أو البيانات التي قد تختار مشاركتها معنا في متاجرنا أو عبر الهاتف أو البريد الإلكتروني أو الإنترنت أو داخل المتجر، لا سيما عبر وسائل التواصل الاجتماعي أو المسابقات أو القسائم أو الهدايا أو الاستبيانات أو الحملات أو غير ذلك من (“القنوات الأخرى”). وسيتم جمع و/أو استخدام هذه المعلومات الشخصية وفقًا لأحكام وشروط سياسة الخصوصية هذه، والتي تشكل جزءًا من شروط استخدام الموقع الإلكتروني/التطبيق.

By your express consent to the collection and use of personal information by choosing to access our websites or applications and/or to communicate with us through other channels, you express your express consent to us collecting, transferring, processing, using and storing any personal information that may be obtained from you in accordance with this Privacy Policy.

We are always ready to answer your questions about the privacy of the personal information you register with us or obtain through other channels and how we use and share it. Simply contact Customer Service if you have any questions or concerns that are not answered or addressed herein or if you do not agree with any of the terms and conditions in the Privacy Policy.

Thus, by accessing the Websites/App and/or contacting us through other channels, you grant us (and our affiliates) a non-exclusive, worldwide, royalty-free license to use your personal information for the purposes set out herein.

What information do we collect?

We collect a range of personal and statistical information about everyone who uses our site - whether you are a registered user or not. We also store all personal information provided to us by non-registered users and use it in the same way as we use information provided to us by registered users.

Much of the data or information we process is provided by you personally when you use our services or contact us, including when you register for an account with us and provide your name, email address or postal address. However, we also receive technical data about the device you use and how you access us, and this data is collected automatically when you interact with our Services. This data may include, for example, information about the type of device you use. We also collect additional data using our own data analytics (including in the context of market research studies and customer evaluations). We may also receive data about you from third parties, such as credit rating agencies and payment service providers.

When we talk about “your data” or “personal information”, we refer to personal data or information that allows us to identify you directly or by combining it with other information. Examples of such data include your name, phone number, customer number, order number, or email address. All information that cannot be used to identify you (even by combining it with other data) is classified as non-personal data or information. Non-personal data or information is also referred to as anonymous or anonymous data or information. If we combine your personal data/information with anonymous data/information, all data/information contained in this record will be considered personal data or personal information. If we delete personal data/information from a specific piece of information or from a particular record of you personally, the remaining data/information in that record is no longer personal data or personal information. This procedure is referred to as anonymization.

The following generally applies: If we ask you to share certain personal information, which you can decline if you wish, of course. You can select the information you wish to share with us. However, we may not be able to provide you with the requested services (or at least we may not be able to provide them optimally) as a result of not sharing the requested information. For example, a shipment cannot be delivered to you without providing a delivery address. If certain information is required in connection with a service (mandatory information), we will inform you.

The personal information we need

All our registered users are required to provide us with the following personal details:

Full name Email address and a password you choose yourself when registering our account Contact number Billing address Shipping address(es).

We may also collect demographic, transactional and personal data such as: gender, age, interests and place of residence; as well as shopping preferences (eg: data about brands, product types, or formats); details about the items you purchased (eg name, size, colour, price, etc.); payment and order processing information (eg payment method, credit card details, IBAN, account number, sort code, credit information); and the status of delivery and payment (eg: “completed” or “shipped”).

Depending on how you communicate with us (eg by phone, email or through our social media pages), we may also collect and receive statistical and other personal information which may include where the user is located on the Internet (eg: the URL of the last page where you visited and came from, your computer's IP address, domain types such as .com domain and .ae domain that you used), browser type, language of the content being viewed, country code and region of phone where your computer is located, and the pages of our site that you viewed during the visit , the advertisements you have clicked on, any search terms you have entered on our site, and other data that can be obtained from the social network operator that allows us to identify you, and may also include more information about you personally and your interests such as profile data and public photos. We may collect this information about you even if you are not a registered user of Tamanna.

We may also collect messages, communications and correspondence relating to websites, products and purchases, including to see if you communicate with us or other users about products (eg: product reviews) and other matters by phone, post, social media, contact forms or By any other means, we also collect the content of your messages, complaints and communications. Telephone calls may be recorded with your consent for the purposes covered by your consent (eg: quality assurance, training purposes). You can also withdraw your consent at any time by asking the employee you are talking to on the phone to stop recording.

How is my personal information stored?

We store all Personal Information on a secure server and endeavor to use measures designed to protect Personal Information from accidental or unauthorized access, destruction, use, modification or disclosure. We will endeavor to ensure that the confidentiality and security of your personal information is maintained in accordance with this Privacy Policy, and that appropriate technical and organizational measures are implemented to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access, or other unlawful processing of data and information .

We also comply with Payment Card Industry Data Security Standards, which means that we regularly assess the vulnerability of all our IP addresses to outside interference, and use Secure Sockets Layer (SSL) to encrypt data when logging in or making a payment.

Although we will endeavor to take commercially reasonable security precautions with respect to all Personal Information, visitors or users of the Websites or Application acknowledge and agree that we do not control the transmission of information or data through the Websites or Application or through any other electronic or media tools.

__Who is my personal information shared with?

Please note that any credit or debit card details collected from you will not be stored, sold, rented, leased or shared with any third parties. This information is not available to our employees even if we want to access it.

In addition, your credit card transactions are managed by trusted, approved partners who are legally authorized to ensure that your credit card information is always secure during every transaction. We only pass information to our payment service partner partners that is necessary to process payments.

We will not sell your personal information to third parties. However, we may share personally identifiable information with the following third parties: our affiliates; and companies such as payment service providers, warehousing service providers and delivery companies for the purposes of processing your payments and managing your order, including the delivery of shipments and returns; Buyers and their advisers if all or part of our business is sold, so that they can continue to provide services to you; third party databases or any affiliate thereof; government agencies or other bodies, if necessary, to comply with regulations or the law, to assist in law enforcement, or to protect our property and other rights; agencies that help us collect statistics about website visits, sales, demographic details and other business information that enables us to customize our services to you and our other customers; As well as credit agencies for the purpose of assessing creditworthiness.

It is worth noting that all third parties working together to process your request have strict confidentiality and security measures in place, and are committed to preventing misuse of your personal information.

We may share non-identifying information, such as your URL or IP address, with third-party advertisers or advertising companies. Such information cannot be traced back to your personal data. In the event that outstanding bills are not settled despite repeated reminders, we may transfer the data necessary to assign the collection of outstanding bills to a collection service provider for the purpose of collecting the debt owed by you.

What is my personal information used for?

We process your data in accordance with all applicable data protection laws. Therefore, we generally only process your data for the purposes described to you in this privacy notice or when we collect and process data on a balancing act between protecting our legitimate competitive and economic interests or those of third parties (such as advertising partners) and protecting your privacy.

We collect this information initially so that we can personalize your shopping experience and ensure that you can easily find what you really want and need. We also use it to process your requests efficiently and accurately (for example, we may need to contact you to confirm your address), for statistical and survey purposes, to ensure that we consider your requirements when we consider changes to the Website and/or add new product lines, and to ensure that web content ads are customized that appear on your screen to suit your needs. We will only communicate with you via email regarding special offers and deals after obtaining your prior approval in this regard.

We may also process your information for the purposes of our administrative and logistical operations, in order to fulfill our contractual obligations, conduct market research and development, combat fraud and check creditworthiness.

How long is my personal information stored?

We will retain your personal information for as long as it is legally required, and to support the business purposes for which it was obtained. And when it is no longer needed, we will immediately dispose of it safely.

What data protection rights do I have under the law?

Depending on your country of residence, we may transfer your personal information both within and outside the European Economic Area. Where your personal information is transferred, we ensure a similar degree of protection is afforded by ensuring that it is transferred only to countries that consider an adequate level of protection for the personal data and under contractual terms that provide appropriate data protection.

يكفل لك القانون الحقوق التالية التي يمكنك ممارستها فيما يتعلق بالمعلومات الشخصية التي نعالجها عنك: الوصول إلى نسخة من معلوماتك الشخصية؛ ومطالبتنا بتصحيح المعلومات الشخصية غير الدقيقة أو حذفها؛ وتقييد استخدامنا لمعلوماتك الشخصية؛ والاعتراض على استخدامنا لمعلوماتك الشخصية أو على إجراءات معينة لمعالجة تلك المعلومات؛ وكذلك سحب موافقتك؛ وتقديم شكوى إلى هيئة إشرافية.

When you wish to exercise any of these rights, you must first verify your identity as per our verification requirements.


As part of our normal process of collecting data on the Websites, the Websites may place “cookies” on your device to identify you and/or as a means of tracking the validity of your login sessions, as well as to improve your browsing experience. Cookies are small data files that a website automatically sends to your computer, tablet or mobile phone while you are browsing the website.

We use two types of cookies on our websites:

“session” cookies, which are used to allow you to: transfer information from one page of our website to another without having to re-enter the information; and access information stored when you log into your online account

“persistent” cookies. They allow us to provide personalized content to you on our Website by helping us to remember: any personal information you have provided on previous visits to our Websites; the number of your visits to our website; As well as your own preferences

Third parties cannot identify customers using cookies. We reserve the right to use an external advertising company to display advertisements on our websites. These ads may also contain cookies. While we may use cookies in other parts of our websites, cookies received through banner ads or from other third-party sources may be collected by any of these third-party companies, and we do not have direct access to these processes. or control it. The cookies we use are not permanently stored on your device; All cookies are automatically removed from your device, either when you close your browser or when your login session times out. By using our websites, you consent to the placement of cookies on your device. However, if you do not want to receive any cookies from our websites, you can set your browser to refuse cookies or notify you when you receive a cookie (for how to do this, please refer to your browser's help section). However, if you do not enable cookies on your device, it may limit your enjoyment of the benefits of the websites.

If you are not sure what type and version of the web browser you are using to access the Internet:

For computers: Click on “Help” at the top of your browser window and select the “About” option

Mac: Open a browser window, click the Apple menu, and select the About option.

If you would like to know more about cookies in general and how to manage them, please visit the website If you wish to decline cookies, please visit the Network Advertising Initiative website. Please note that we are not responsible for the content of external websites.

Changes to the Privacy Policy

Since we are constantly making changes and improvements to our systems and services in order to better serve you, we expect to update this Privacy Policy from time to time. Therefore, we reserve the right to revise or change the content of this Privacy Policy in any way, at any time, and without notice. Your subsequent and/or continued use of the Websites/App and other Channels following the posting of changes to the Privacy Policy will constitute your acceptance of those changes.

External websites

You may be able to access some external websites through links on our websites or our App. However, we are not responsible for any other websites, their privacy policies or other content, or how they handle information about their visitors or users. We also strongly advise you to review their privacy policies to see how those websites handle your personal information.

No warranty

إنك تدرك أن شركة   السنابل العالمية للخضار والفواكه لا تقدم أي ضمان أو كفالة أو تعهد من أي نوع فيما يتعلق بقدرتنا على التحكم في أي معلومات شخصية أو جمعها أو تصحيحها أو الوصول إليها أو معالجتها أو استخدامها أو تخزينها أو حمايتها أو نقلها، أو فيما يتعلق بوجود أو فعالية أي تدابير أمنية نتخذها. كما أنك توافق على أن شركة ( Follow999 ) لن تكون مسؤولة عن أي مطالبات أو خسائر أو أضرار من أي نوع قد تنتج عن الوصول إلى معلوماتك الشخصية أو إفشائها أو استخدامها أو تعديلها من قِبل أي طرف، سواءً غير مصرح له أو مصرح له من قِبلنا، أو عن إدخال فيروسات أو فيروسات متنقلة أو غير ذلك من البرمجيات الضارة في النظام وآثارها المحتملة على معلوماتك الشخصية.

Limitation of liability

لن تكون شركة السنابل العالمية للخضار والفواكه أو الشركات التابعة لها أو موظفوها أو مسؤولوها أو مديروها أو شركات التأمين على أعمالها مسؤولين تجاهك أو تجاه أي شخص آخر عن أي تكاليف أو أضرار (بما في ذلك أي أضرار خاصة أو عرضية أو تحذيرية أو غير مباشرة أو تبعية) ولن يتحملوا أي مسؤولية من أي نوع، سواءً كانت ناشئة أو ناتجة عن جمع أو استخدام أو نقل أو معالجة أو تخزين المعلومات الشخصية التي حصلنا عليها نتيجة وصولك إلى المواقع الإلكترونية أو التطبيق واستخدامك لها أو عن طريق القنوات الأخرى.

Applicable law and jurisdiction